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AI Voice Agents for Healthcare

AI voice that answers, reminds, and recalls — with healthcare compliance built in.

Inbound call handling and outbound voice campaigns built on Twilio Voice with ElevenLabs and Azure Speech. TCPA disclosure, DNC scrub, and HIPAA-aware call-script design on every batch.

TCPA compliantHIPAA-aware scriptsTwilio VoiceElevenLabs / Azure Speech

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AI voice agents for healthcare call handling

Use cases — inbound

Inbound call handling that routes, documents, and escalates.

AI answers the phone, handles the routine, and hands off the complex — so live staff focus on the calls that need a human.

Appointment scheduling requests

Scheduling requests routed to the AI booking system or to live staff, with the patient's intent captured cleanly either way.

Prescription refill requests

Refill requests documented and routed into the pharmacy workflow rather than left on a voicemail queue.

Billing & insurance inquiries

Common billing and insurance questions answered via FAQ, with complex cases escalated to a human for resolution.

After-hours nurse triage routing

After-hours calls routed to the correct nurse-triage path so urgent needs are never stranded.

Use cases — outbound

Outbound campaigns that re-engage patients at scale.

Appointment reminder calls

TCPA-compliant reminder calls — pre-recorded with a live-transfer option for patients who want to act immediately.

Care gap recall calls

Recall outreach to patients overdue for preventive care, sequenced by care-gap type.

Wellness check calls

Wellness check calls for chronic-disease patients to maintain engagement between visits.

Satisfaction survey calls

Automated satisfaction survey calls that collect structured feedback without staff time.

TCPA architecture for healthcare

Healthcare voice carries extra compliance requirements.

Healthcare voice campaigns have additional compliance requirements beyond standard TCPA. We design for them at the campaign architecture level.

TCPA consent documented at care-relationship initiation or via explicit opt-in

All AI-generated calls include disclosure that it is an automated call

Do Not Call (DNC) scrub plus internal opt-out list scrub before every batch

HIPAA-aware call-script design — no diagnosis or treatment data in voicemail messages

AES-256 encryption on all call recording

Technology

The voice stack we build on.

Twilio Voice

Telephony

Carrier-grade inbound and outbound voice with programmable call flows and transfer logic.

ElevenLabs / Azure Speech

Voice synthesis

Natural AI voice synthesis for reminder, recall, and wellness-check scripts.

OpenAI / Claude

Dialogue

Conversational dialogue handling for inbound intent capture and routing.

EHR webhook integration

Interoperability

Epic and Cerner webhook integration so call outcomes flow back into the patient record.

Healthcare TechnologyPatient-first systems across the care journey Patient Engagement AIScheduling, intake, and care-gap outreach Telemedicine PlatformsVirtual care, portals, and EHR via HL7 FHIR HIPAA ComplianceHIPAA-aware posture (BAA available)Book a CallTalk to our healthcare team

AI voice specialists for healthcare

Answer every call and re-engage every patient.

TCPA-compliant disclosure, DNC scrub, and HIPAA-aware scripts on Twilio Voice with ElevenLabs and Azure Speech. Tell us what you're trying to ship.

Integrity. Urgency. Ownership.

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